Ask your own numbers a question. Get an answer, not a report.
Ask Scout knows your briefs, outcomes, techs, plays and delivery stamps. Type the question the way you'd ask a dispatcher who'd been there for ten years, and it answers from your real data — never from guesses, and never using the indicators to talk about pricing or who can afford what.
Ask Scout
Ask ScoutTwenty questions that earn their keep
| For dispatch | For coaching | For the business |
|---|---|---|
| Who has the best close rate on replacement estimates in the last 90 days? | Which play does Dale close worst, and who closes it best? | What's our close rate this month versus last month? |
| Which techs are strongest on the Trust Play? | How many of Jourdan's briefs went unopened this week? | What's our average ticket on sold briefed jobs this quarter? |
| Who is available and above 45% on repairs? | What's Priya's 28-day trend on close rate? | How many sales visits ran last week and how many sold? |
| Which job types have the biggest tickets? | Which tech improved the most in the last 30 days? | Which campaign closed best last month? |
| What's on the board today with no tech? | Whose on-time rate dropped this week? | How many briefs have we used this billing cycle? |
| Which plays show up most on storm-badged jobs? | Show me Marcus's close rate by job type | What was our lift after ServiceScout, lifetime? |
| How many Family Play briefs are on tomorrow's board? | Who should ride along with whom on Comfort visits? | What percentage of briefs got opened before the visit this month? |
What it knows, and what it won't do
Ask Scout knows your briefs, outcomes, techs, plays and delivery stamps, and reads them with the same close-rate math as every other screen. It does not know other companies' data — every account is separated at every layer — and it will not use the indicators to talk about pricing or who can afford what. That rule is built in, not trained in.
Where it fits in the week
The Morning Brief is the read. Ask Scout is the follow-up. The reports are the rule.
Morning: the Morning Brief tells you what changed
Three wins, two concerns, today's board.
Then: Ask Scout answers the follow-up
'Which of Ronnie's briefs went unopened?' 'Who should take the two Research visits this afternoon?'
Friday: the reports rank the team
Performance › Close Rate and Reports › Sales Plays at 90 days fill the Dispatch Fit sheet.
Who it's for
What the owner gets
Renewal math, lift, and 'which campaign actually closed' without opening a report.
What the office gets
'Who's available and above 45% on repairs?' — answered while the job is still on the Needs tab.
What the tech gets
With a login, their own numbers in their own words: 'what's my close rate on Trust this month?'
Questions people ask
What data can Ask Scout see?
Your company's briefs, outcomes, technicians, plays, and sent / opened / listened stamps. Nothing from any other company, and nothing it makes up — if the answer isn't in your data, it says so.
Will it tell me what a homeowner can afford?
No. It will not use the indicators to talk about pricing or who can afford what. That rule is built in.
Does it use the same close-rate definition as the reports?
Yes. One formula everywhere: briefed jobs that sold divided by briefed jobs that ran, canceled visits never counted. If Ask Scout and a report disagree, the difference is the date range.
Who can use it?
Owners / Admins and Dispatchers by default; technicians with a login can ask about their own numbers. If it's missing on your account, ask support to switch it on.
Keep reading
See a Scout Brief built on a real appointment from your schedule.
A 30-minute walkthrough. We pick a recent sales visit, build the brief and the audio, and walk through Today's Play as if your tech were about to knock. You decide if it changes the call.