ServiceScout Privacy Policy

Last updated: June 25, 2026

1. Introduction

This Privacy Policy explains how ServiceScout LLC, doing business as ServiceScout ("ServiceScout," "we," "us," or "our"), collects, uses, discloses, and protects personal information in connection with the ServiceScout platform, our websites (including goservicescout.com), and related services (the "Service").

ServiceScout is a business-to-business product for home-services companies. It connects to a customer's scheduling and CRM systems, assembles information about upcoming appointments and the properties and people involved, and uses automated and AI-based methods to generate appointment-preparation materials ("Scout Briefs" and "Scout Audio") and analytics.

This Policy applies to: businesses that subscribe to or evaluate the Service ("Customers"); individuals who use the Service on a Customer's behalf ("Authorized Users," such as technicians, dispatchers, and administrators); visitors to our websites; and individuals whose information is processed through the Service on a Customer's behalf ("End Customers," such as the homeowners and property owners who are the subjects of appointments).

2. Our Two Roles — Please Read

We handle personal information in two different capacities, and your rights and the responsible party differ depending on which applies:

• As a "business" / "controller" — for information about our Customers, Authorized Users, and website visitors, and for our own operation of the Service. This Policy governs that information, and you can exercise rights directly with us as described in Section 11.

• As a "service provider" / "processor" — for End Customer information that a Customer provides or routes to us, or that we assemble at a Customer's direction to prepare that Customer's appointments. For this information, the Customer is the responsible business/controller, the Customer's own privacy policy governs, and End Customers should direct privacy requests to the relevant Customer. We will assist Customers in responding to such requests and will process this information only as permitted by our agreement with the Customer and applicable law.

We may also act as an independent controller with respect to certain Enrichment Data that we obtain from third-party data sources, as described in Section 4.

3. Information You Provide to Us

• Account and contact information — name, business name, business email, phone number, role, and similar details when you register, request a demo, join a waitlist, or contact support.

• Billing information — plan selection and payment details, which are collected and processed by our payment processor; we do not store full card numbers.

• Communications — messages, support requests, feedback, and survey responses.

• Phone verification — a phone number you submit for verification, and verification status, where you enable call or SMS delivery.

4. Information We Collect Through Operation of the Service

4.1 From your connected systems. When a Customer connects a field-service or CRM system, we retrieve data needed to prepare appointments, which may include appointment and job details; the Customer's technician and staff information; and End Customer information such as name, service address, contact details, and job history.

4.2 Enrichment Data from third-party sources. To build Scout Briefs and Scout Audio, we assemble additional information about a property or its occupants from third-party data providers. This may include:

• Property information (from third-party property-data providers) — ownership records, estimated property value, property characteristics, mortgage indicators, and permit history. Estimated values are automated estimates, not appraisals.

• Household and demographic information (from third-party identity and demographic data providers) — household attributes, co-owner or co-resident information, and general demographic and financial signals, which may include a model-derived credit-related indicator.

Important limitation on credit-related indicators. Any credit-related signal that may appear is a general, model-derived indicator provided for appointment-preparation context only. It is not a credit report or consumer report, and our agreements require Customers not to use the Service to make decisions about any individual's eligibility for credit, insurance, employment, housing, or any other purpose regulated by the Fair Credit Reporting Act. See our Terms of Service, Section 9.

4.3 Platform Output. We generate and store the Scout Briefs, Scout Audio recordings, scores, summaries, and close-rate/ROI analytics produced by the Service.

4.4 Communications metadata. Where call or SMS delivery is enabled, we and our communications providers process phone numbers, delivery status, and call/message records.

4.5 Automatically collected information. When you use our websites or the Service, we and our service providers automatically collect device and usage information such as IP address, browser and device type, pages viewed, referring URLs, timestamps, and similar log and analytics data, including through cookies and similar technologies (see Section 9).

5. How We Use Information

We use personal information to:

• provide, operate, secure, maintain, and improve the Service;

• connect to your Connected Services and retrieve the data needed to prepare appointments;

• assemble Enrichment Data and generate Scout Briefs, Scout Audio, and analytics;

• deliver Platform Output through the dashboard, voice call, SMS, or other channels you enable, and verify phone numbers;

• process payments, manage subscriptions and quotas, and prevent abuse;

• communicate with you about the Service, including service, security, and administrative messages, and (where permitted) marketing, from which you can opt out;

• operate our waitlist and referral features;

• monitor, troubleshoot, analyze usage, and develop new features, including by creating aggregated and de-identified data;

• comply with law, enforce our terms, and protect the rights, safety, and security of ServiceScout, our Customers, and others.

AI and text-to-speech processing. To generate Platform Output, we transmit certain data to third-party artificial-intelligence and text-to-speech providers, which process the data to return results to us under their respective terms. We do not sell personal information, and we do not authorize these providers to use data we send them to train their models except as permitted by our agreements with them.

We rely on the following bases for processing, as applicable: performing our contract with you; our legitimate business interests in operating and improving the Service; your consent (where required, such as for certain communications); and compliance with legal obligations.

6. How We Disclose Information

We do not sell personal information for money. We disclose personal information as follows:

6.1 Service providers / subprocessors. We share information with vendors that help us run the Service, under contracts that limit their use of the information to providing services to us. These providers fall into the following categories:

• Cloud hosting and infrastructure providers;

• Database and data-storage providers;

• Authentication and identity-management providers;

• Payment-processing providers;

• Communications providers (including voice, SMS, and email delivery, and phone verification);

• Property-data and household/demographic-data providers;

• Artificial-intelligence and text-to-speech providers; and

• Website-hosting and analytics providers.

A current list of the specific subprocessors we use is available to our Customers on request and is addressed in our data processing addendum.

6.2 Connected Services. When you connect a third-party system, information flows between that system and the Service as you direct. Those systems are controlled by you and by their providers.

6.3 Legal and safety. We may disclose information to comply with law, legal process, or government requests; to enforce our agreements; or to protect the rights, property, safety, or security of ServiceScout, our Customers, End Customers, or the public.

6.4 Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to this Policy or a successor policy.

6.5 With your direction or consent. We may disclose information at your direction or with your consent.

7. "Sale" and "Sharing" Under State Privacy Laws

Certain U.S. state privacy laws define "sale" and "sharing" (including for cross-context behavioral advertising) broadly. We do not sell personal information for money, and we do not "share" personal information for cross-context behavioral advertising. We use the cookies and tools described in Section 9 for site operation and analytics, and we use service providers as described in Section 6.

8. Data Retention

We retain personal information for as long as needed to provide the Service, operate our business, and comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods vary by data type and context (for example, account data is retained for the life of the account; certain logs and analytics for a shorter period; billing records as required by law). When information is no longer needed, we delete or de-identify it, subject to data residing in routine backups, which is deleted on our standard backup cycle. For End Customer information processed on a Customer's behalf, retention follows our agreement with that Customer.

9. Cookies and Similar Technologies

Our websites and the Service use cookies and similar technologies for essential functions (such as authentication and security), to remember preferences, and to understand and improve usage. You can control cookies through your browser settings; disabling some cookies may affect functionality. We honor recognized opt-out preference signals, including the Global Privacy Control (GPC), where required by applicable law.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information, including authentication controls, access restrictions, encryption in transit, and tenant separation within our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your credentials and for configuring your account and Connected Services securely. If we become aware of a breach affecting your personal information, we will notify you and any affected parties as required by law.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights regarding your personal information, which may include the rights to:

• Know / access the personal information we hold about you and how we use and disclose it;

• Correct inaccurate personal information;

• Delete personal information;

• Portability — obtain a copy in a portable format;

• Opt out of any "sale" or "sharing" of personal information, of targeted/cross-context behavioral advertising, and of certain profiling, to the extent any applies;

• Limit the use of sensitive personal information, where applicable;

• Non-discrimination for exercising your rights; and

• Appeal a decision on your request, where the applicable law provides an appeal.

How to exercise. Submit a request to contact@goservicescout.com. We will verify your request as required by law and respond within the timeframes the applicable law requires. You may use an authorized agent where the law permits; we may require proof of authorization.

Requests about End Customer information. If your request concerns information we process on behalf of a Customer (for example, a homeowner's information used to prepare a Customer's appointment), the Customer is the responsible business/controller. Please direct your request to that Customer; if you contact us, we will refer the request to the Customer and assist as their service provider.

State-specific notes. Residents of states with comprehensive privacy laws — including, among others, California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Iowa, Delaware, New Hampshire, New Jersey, Tennessee, Minnesota, Maryland, Nebraska, Oklahoma, Indiana, Kentucky, and Rhode Island, and Florida residents under the Florida Digital Bill of Rights to the extent it applies — may have some or all of the rights above. California residents also have rights under the CCPA/CPRA, including the rights described above and the right to know the categories of personal information collected, the sources, the business purposes, and the categories of third parties to whom it is disclosed, all of which are described in this Policy.

12. Automated Processing

The Service uses automated processing and AI to generate Scout Briefs, Scout Audio, scores, and analytics. These outputs are decision-support materials and may be inaccurate; they are not intended to produce legal or similarly significant effects about any individual, and our Terms prohibit using them for eligibility decisions (see Section 4.2 and the Terms, Section 9). Where applicable law grants rights regarding automated decision-making or profiling, you may exercise them as described in Section 11.

13. Children's Privacy

The Service is a business tool not directed to children. We do not knowingly collect personal information from children under 13 (or under the age specified by applicable law). If you believe a child has provided us personal information, contact us and we will take appropriate steps to delete it.

14. International Users

The Service is operated from the United States and intended for users in the United States. If you access it from outside the United States, you understand that your information will be processed in the United States, where data-protection laws may differ from those in your location.

15. Third-Party Links and Services

Our websites and the Service may link to or integrate with third-party sites and services that we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.

16. Changes to This Policy

We may update this Policy from time to time. We will post the updated version with a new "Last updated" date and, for material changes, provide additional notice where required (for example, by email or in-product notice). Your continued use of the Service after the effective date constitutes acceptance.

17. Contact Us

For questions or to exercise your rights:

ServiceScout LLC

Privacy requests: contact@goservicescout.com

General: support@goservicescout.com

Web: goservicescout.com