ServiceScout Terms of Service
Last updated: June 25, 2026
1. Agreement to Terms
These Terms of Service ("Terms") are a binding agreement between you and ServiceScout LLC, doing business as ServiceScout ("ServiceScout," "we," "us," or "our"). They govern your access to and use of the ServiceScout platform, websites (including goservicescout.com), applications, integrations, and related services (collectively, the "Service").
By creating an account, clicking "I agree" (or a similar control), accessing the Service, or otherwise using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service.
If you are entering into these Terms on behalf of a company or other legal entity (a "Customer"), you represent that you have authority to bind that entity, and "you" and "your" refer to that entity. If you lack that authority, you must not accept these Terms or use the Service.
2. Definitions
"Customer" / "you" means the business that registers for or uses the Service.
"Authorized Users" means individuals you permit to access the Service under your account, including your owners, employees, technicians, dispatchers, and administrators.
"End Customer" means a customer, prospect, homeowner, property owner, or other individual of yours about whom the Service generates or processes information (for example, the subject of an upcoming service appointment).
"Connected Services" means third-party services you choose to connect to the Service, including field-service management ("FSM") and CRM platforms.
"Customer Data" means data you provide to us or that flows to us from your Connected Services, including appointment, scheduling, contact, job, and End Customer information, and your account and Authorized User information.
"Enrichment Data" means information about properties, households, or individuals that the Service assembles from third-party data sources to build Platform Output.
"Platform Output" means materials the Service generates, including "Scout Briefs," "Scout Audio" recordings, scores, summaries, close-rate and ROI analytics, and similar outputs.
"Service" has the meaning in Section 1.
3. Eligibility and Account Registration
The Service is offered for business use only and is intended for users who are at least 18 years old and located in the United States. By using the Service you represent that you meet these requirements.
You must provide accurate, current, and complete information when registering and keep it updated. Authentication is provided through our identity provider, and you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You will notify us promptly at contact@goservicescout.com of any unauthorized use or suspected breach. We are not liable for losses arising from unauthorized use of your account that results from your failure to safeguard credentials.
You are responsible for your Authorized Users' compliance with these Terms and for all acts and omissions of your Authorized Users.
4. Description of the Service
ServiceScout helps home-services businesses prepare for appointments. The Service may, among other things: connect to your FSM/CRM and other Connected Services; retrieve upcoming appointment and customer information; assemble Enrichment Data from third-party sources; use artificial-intelligence models to generate Scout Briefs and Scout Audio; deliver Platform Output through the dashboard, by voice call, by SMS, or by other means you enable; and produce close-rate and ROI analytics.
The Service depends on third-party providers and on your Connected Services. Features, integrations, data sources, and providers may change, and we may add, modify, suspend, or remove features at any time as described in Section 19.
5. Beta, Pilot, and Evaluation Features
Portions of the Service may be offered on a pilot, beta, early-access, or evaluation basis ("Beta Features"). Beta Features are provided "AS IS" and "AS AVAILABLE," may be incomplete or unstable, may change or be discontinued without notice, and are excluded from any service-level commitment, warranty, or indemnity. We may use your feedback and usage data to improve Beta Features. To the maximum extent permitted by law, our total liability arising from Beta Features is limited as set out in Section 18 and, where Beta Features are provided at no charge, is limited to one hundred U.S. dollars (US $100).
6. Subscriptions, Fees, and Payment
6.1 Plans and quotas. The Service is offered under one or more plans, which may include paid subscription tiers and a no-charge partner or founding tier subject to usage limits (for example, a monthly cap on the number of Scout Briefs). Plan features, prices, and quotas are described at checkout or in an applicable order. We may meter usage and limit, throttle, or suspend access when you exceed your plan's quota.
6.2 Billing. Paid plans are billed through our third-party payment processor. By providing a payment method, you authorize us and our processor to charge all fees due for your plan. You are responsible for keeping your payment information accurate and current.
6.3 Renewal and auto-renewal. Unless otherwise stated, subscriptions renew automatically at the end of each billing cycle at the then-current rate until cancelled. You may cancel renewal at any time through your account settings or by contacting us; cancellation takes effect at the end of the current billing cycle.
6.4 Price changes. We may change fees or introduce new charges. We will provide reasonable advance notice (for example, by email or in-product notice), and changes take effect at the start of your next billing cycle. Continued use after a price change constitutes acceptance.
6.5 Taxes. Fees are exclusive of taxes. You are responsible for all sales, use, value-added, and similar taxes, excluding taxes on our net income.
6.6 No refunds. Except where required by law or expressly stated in an order, all fees are non-refundable, and there are no refunds or credits for partial periods, unused features, or quota not consumed.
6.7 Late or failed payment. If a charge fails or a payment is overdue, we may suspend or limit the Service until amounts are paid and may charge interest on overdue amounts at the lower of 1.5% per month or the maximum permitted by law.
7. Customer Data and Connected Services
7.1 Your responsibility for Customer Data. As between the parties, you own and are responsible for your Customer Data. You represent and warrant that you have all rights, consents, permissions, and lawful bases necessary for us to receive and process Customer Data and to generate Platform Output as contemplated by these Terms, including any consents required for End Customer information and for any communications (voice, SMS, or email) you direct through the Service.
7.2 License to us. You grant ServiceScout a non-exclusive, worldwide, royalty-free license to host, copy, transmit, process, display, and otherwise use Customer Data and Enrichment Data solely to provide, secure, maintain, and improve the Service, to generate Platform Output, and as otherwise permitted in these Terms and our Privacy Policy.
7.3 Connected Services. When you connect a Connected Service, you authorize us to access, retrieve, and process data from it as needed to provide the Service, and you authorize the Connected Service to disclose that data to us. Your use of each Connected Service is governed by your agreement with that provider, not by us. We are not responsible for Connected Services, for their availability or accuracy, or for any changes a provider makes to its product or interfaces. If a Connected Service changes or becomes unavailable, related features of the Service may be affected.
7.4 Aggregated and de-identified data. We may create aggregated or de-identified data from use of the Service (data that does not identify you, any Authorized User, or any End Customer) and may use that data for any lawful business purpose, including to operate, analyze, and improve the Service. We will not attempt to re-identify de-identified data and will maintain it as de-identified.
8. Platform Output, AI, and No Reliance Without Verification
8.1 AI-generated, may be inaccurate. Scout Briefs, Scout Audio, and other Platform Output are generated using artificial-intelligence models and automated data sources. They may be incomplete, outdated, or incorrect, and may reflect errors in source data. Property value figures are automated estimates, not appraisals. Platform Output is provided for informational and decision-support purposes only. You must independently verify any information before relying on it, and you are solely responsible for decisions you make using Platform Output.
8.2 Not professional advice. Platform Output is not legal, financial, tax, real-estate, insurance, or other professional advice.
8.3 Third-party AI processing. To generate Platform Output, the Service transmits certain data to third-party AI and text-to-speech providers. Those providers process the data under their own terms, as further described in our Privacy Policy. You authorize this processing.
8.4 Ownership of Platform Output. As between the parties, and subject to third-party rights in underlying data and models, you may use Platform Output for your internal business purposes in connection with the Service. We retain all rights in the Service, the models and methods used to generate Platform Output, and any templates, formats, and analytics underlying it.
9. Acceptable Use — Including Mandatory Consumer-Protection Restrictions
You will use the Service only for lawful business purposes and in compliance with all applicable laws. This Section 9 is a material term. Violation is grounds for immediate suspension or termination and triggers your indemnification obligations under Section 17.
9.1 No FCRA / "consumer report" use. The Service is not a consumer reporting agency, and Platform Output and Enrichment Data are not "consumer reports" or "investigative consumer reports" under the federal Fair Credit Reporting Act ("FCRA") or any comparable state law. You will not use, and will not permit any Authorized User to use, the Service, Platform Output, or Enrichment Data, in whole or in part:
(a) as a factor in establishing any individual's eligibility for credit, insurance, employment, housing, or any other purpose identified in FCRA section 604;
(b) to take any adverse action against any consumer (including any denial, increase in charge, or unfavorable change in terms);
(c) for tenant, employment, or background screening; or
(d) for any other purpose regulated by the FCRA or by any equivalent state consumer-reporting law.
You acknowledge that any credit-related, financial, or demographic indicators that may appear in Platform Output are general, model-derived signals provided for appointment-preparation context only and must not be used to make decisions about a consumer's eligibility for any product, service, or transaction.
9.2 Communications compliance. If you use the Service to send or direct any voice calls, text messages, or emails (including to your technicians or to End Customers), you are solely responsible for obtaining all legally required consents and for compliance with the Telephone Consumer Protection Act ("TCPA"), the CAN-SPAM Act, applicable state calling/texting laws, and carrier and platform requirements, and for honoring opt-out and do-not-contact requests.
9.3 Privacy-law compliance. You are responsible for complying with all privacy and data-protection laws applicable to your collection and use of End Customer information, including providing required notices to and honoring rights of your End Customers. Where we act as your service provider or processor with respect to Customer Data, the terms of Section 12 and any data processing addendum apply.
9.4 General prohibitions. You will not, and will not permit anyone to: (a) violate any law or third-party right; (b) reverse engineer, decompile, or attempt to access source code or non-public components of the Service except to the extent this restriction is prohibited by law; (c) resell, sublicense, time-share, or provide the Service to third parties except your Authorized Users and your own use in serving your End Customers; (d) probe, scan, or test the vulnerability of the Service, or breach security or authentication; (e) interfere with or disrupt the Service or its infrastructure; (f) use the Service to build a competing product or to benchmark for a competitor; (g) upload malware or unlawful, infringing, or harmful content; (h) misrepresent your identity or affiliation; or (i) use the Service for stalking, harassment, discrimination, or any deceptive, fraudulent, or unfair practice.
9.5 Suspension. We may suspend or limit access immediately, with or without notice, if we reasonably believe your use violates these Terms or applicable law, poses a security or legal risk, or threatens the Service or others. We will restore access when the issue is resolved, where feasible.
10. Intellectual Property
10.1 Our IP. The Service, including all software, models, designs, text, graphics, the ServiceScout name and marks, and all related intellectual-property rights, are owned by ServiceScout or its licensors. Except for the limited rights expressly granted to you, we reserve all rights. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription, solely for your internal business purposes and subject to these Terms.
10.2 Your IP. You retain all rights in your Customer Data. Section 7.2 governs the license you grant us.
10.3 Feedback. If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them without restriction or obligation to you.
11. Confidentiality
"Confidential Information" means non-public information disclosed by one party to the other that is marked or reasonably understood to be confidential, including the non-public features and performance of the Service and your non-public business information. The receiving party will use Confidential Information only to perform under these Terms, will protect it with at least reasonable care, and will not disclose it except to personnel and contractors with a need to know who are bound by similar obligations. Confidential Information excludes information that is or becomes public without breach, was already known, is independently developed, or is rightfully received from a third party. A party may disclose Confidential Information if required by law, provided it gives reasonable notice where permitted.
12. Data Protection and Privacy
Our handling of personal information is described in our Privacy Policy. Where we process Customer Data containing personal information on your behalf and at your direction, we act as your "service provider" / "processor," and you act as the "business" / "controller," as those terms are used under applicable U.S. state privacy laws. If you require a data processing addendum ("DPA"), one is available by request at privacy@goservicescout.com and, once executed, is incorporated into these Terms. To the extent of any conflict between the DPA and these Terms regarding the processing of personal information, the DPA controls.
13. Third-Party Services and Providers
The Service relies on third-party infrastructure, data, AI, payment, communications, and integration providers (collectively, "Providers"). We are not responsible for the acts, omissions, availability, accuracy, or content of Providers or Connected Services. Provider outages, errors, rate limits, or changes may affect the Service, and your sole remedy for such events is as stated in these Terms. Your relationships and agreements with your own Connected Services are solely between you and those providers.
14. Service Availability
We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. The Service may be unavailable for maintenance, updates, Provider issues, or events beyond our control. Unless a separate written service-level agreement applies to your plan, the Service is provided without any uptime commitment.
15. Term and Termination
15.1 Term. These Terms apply from your first use of the Service until terminated.
15.2 Termination by you. You may stop using the Service and cancel your subscription at any time as described in Section 6.3.
15.3 Termination by us. We may suspend or terminate your access (a) for material breach not cured within ten (10) days of notice (or immediately for breaches incapable of cure, for Section 9 violations, or where required for legal or security reasons), (b) if you fail to pay, or (c) on reasonable notice if we discontinue the Service.
15.4 Effect of termination. On termination, your right to use the Service ends and we may delete or deactivate your account. Following termination, we will, on request made within thirty (30) days, make Customer Data available for export where reasonably feasible, after which we may delete Customer Data in the ordinary course, subject to retention required by law or our Privacy Policy and to any data residing in backups, which is deleted on our standard cycle.
15.5 Survival. Sections that by their nature should survive (including Sections 6 (amounts owed), 7.4, 8, 9, 10, 11, 16, 17, 18, 20, 21, and 22) survive termination.
16. Disclaimers of Warranties
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE, PLATFORM OUTPUT, AND ENRICHMENT DATA ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT PLATFORM OUTPUT OR ENRICHMENT DATA WILL BE ACCURATE, COMPLETE, CURRENT, OR RELIABLE. YOU ASSUME ALL RISK ARISING FROM YOUR RELIANCE ON PLATFORM OUTPUT. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.
17. Indemnification
You will defend, indemnify, and hold harmless ServiceScout and its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your Customer Data and your collection, use, or disclosure of End Customer information; (b) your use of the Service, Platform Output, or Enrichment Data, including any use in violation of Section 9 (including any FCRA, TCPA, CAN-SPAM, or privacy-law claim); (c) your breach of these Terms or violation of law; or (d) your Connected Services. We will promptly notify you of the claim, allow you to control the defense (with our consent to any settlement that imposes obligations on us, not to be unreasonably withheld), and reasonably cooperate at your expense.
18. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW:
18.1 NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY.
18.2 OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (a) THE TOTAL FEES YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (b) ONE HUNDRED U.S. DOLLARS (US $100).
18.3 THE LIMITATIONS IN THIS SECTION DO NOT LIMIT YOUR INDEMNIFICATION OBLIGATIONS, AMOUNTS YOU OWE FOR THE SERVICE, OR LIABILITY THAT CANNOT BE LIMITED BY LAW. THESE LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN AND APPLY EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
19. Modifications to the Service and These Terms
We may modify the Service and these Terms from time to time. For material changes to these Terms, we will provide reasonable notice (for example, by email, in-product notice, or by updating the "Last updated" date and, where appropriate, requiring re-acceptance). Changes take effect on the date stated, and your continued use after that date constitutes acceptance. If you do not agree to a change, your remedy is to stop using the Service and cancel.
20. Governing Law
These Terms are governed by the laws of the State of Florida and applicable U.S. federal law, without regard to conflict-of-laws principles. Subject to Section 22, the exclusive venue for any dispute that is not subject to arbitration lies in the state and federal courts located in St. Lucie County, Florida, and the parties consent to personal jurisdiction there.
21. Disclaimers Specific to Home-Services Use
The Service supports appointment preparation; it does not perform, supervise, or guarantee any home-services work, pricing, or outcome, and it does not establish any relationship between us and any End Customer. You remain solely responsible for your services, your pricing, your communications, and your conduct toward End Customers and their property.
22. Dispute Resolution; Arbitration and Class-Action Waiver
22.1 Informal resolution. Before initiating a formal proceeding, the parties will attempt in good faith to resolve any dispute by negotiation for at least thirty (30) days after written notice.
22.2 Binding arbitration. Except as stated in Section 22.4, any dispute arising out of or relating to these Terms or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its commercial rules, before one arbitrator, seated in St. Lucie County, Florida, conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.
22.3 Class-action waiver. Disputes will be resolved only on an individual basis. You and ServiceScout waive any right to bring or participate in a class, collective, consolidated, or representative action. The arbitrator may not consolidate claims or preside over any form of representative proceeding.
22.4 Exceptions. Either party may (a) seek injunctive or equitable relief in court to protect its intellectual property or Confidential Information, and (b) bring an individual claim in small-claims court if it qualifies.
22.5 Opt-out. You may opt out of this arbitration agreement by sending written notice to contact@goservicescout.com within thirty (30) days of first accepting these Terms, stating your name and intent to opt out.
23. General
23.1 Entire agreement. These Terms, the Privacy Policy, any DPA, and any order or plan terms constitute the entire agreement and supersede prior agreements on the subject.
23.2 Order of precedence. In case of conflict: a signed order or DPA first, then these Terms, then the Privacy Policy, except that the Privacy Policy controls for the handling of personal information and the DPA controls as stated in Section 12.
23.3 Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind permitted successors and assigns.
23.4 No waiver. Failure to enforce any provision is not a waiver.
23.5 Severability. If any provision is unenforceable, it will be modified to the minimum extent necessary and the remainder remains in effect.
23.6 Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control, including Provider or Connected Service outages, internet failures, acts of God, and governmental action. This does not excuse payment obligations.
23.7 Independent contractors. The parties are independent contractors. Nothing creates a partnership, agency, joint venture, or employment relationship.
23.8 Notices. We may provide notices by email to your account address or by in-product notice. You will send legal notices to contact@goservicescout.com.
23.9 Electronic communications. You consent to receive communications from us electronically, and you agree that electronic agreements, notices, and records satisfy any legal requirement that they be in writing.
23.10 Export and sanctions. You represent that you are not located in, and will not use the Service in, any jurisdiction or in any manner prohibited by applicable U.S. export-control or sanctions laws.
24. Contact
Questions about these Terms:
ServiceScout LLC
Email: contact@goservicescout.com | support@goservicescout.com
Web: goservicescout.com